Refund Policy
1. Custom Projects
Since most of our work (3D letters, signage, custom branding) is tailor-made to specific client requirements, we generally do not offer refunds once the fabrication process has started.
2. Cancellation Policy
Cancellations are accepted within 24 hours of placing an order or before the design approval phase. A cancellation fee may apply to cover administrative and design costs incurred.
3. Defects and Quality Issues
We stand by the quality of our work. If there is a manufacturing defect or the final product significantly deviates from the approved design, we will rectify the issue or provide a partial refund at our discretion.
4. Contact Us
If you have any questions regarding our refund policy, please contact us at info@rupamart.com.
Last updated: June 05, 2026